Service Reviews - 181380

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Dealer Service Reviews

Service Rating:

Poor Service at Capistrano Ford.

Written by alty53 on 06/29/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

Last January 2010 I asked Capo Ford to rotate my tires. According to the tire inspection report completed by Capo Ford, all the tires were in excellent shape. I discovered Capo Ford failed to rotate my tires when I was in Carson City 5 months and 2173 miles later when I had to replace the four back tires because each of the tires had cracks and bubbles in the side walls. In addition the grease pencil marks I had made on the tires but were too dirty for me to see until the tires were removed showed that the tires had not been rotated. When I brought the failure to rotate the tires issue to the service writer at Capo Ford, I told him the issue was water under the bridge since I now had new tires on the econoline so to make up for the screw up, I asked that my econoline be washed after it's smog. When I picked up my econoline the following day, Capo Ford had not washed the econoline.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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