Capistrano Volkswagen Car Dealership San Juan Capistrano California | Edmunds
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Capistrano Volkswagen Sales Reviews

  • 32922 Valle Rd
  • San Juan Capistrano, CA 92675 (map)
  • Chat with Dealer
Sales Rating:

Can't be trusted

Written by cpelvira on 06/04/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Tried to slip in fake fees disguised as fees required by the state of California. Tried to slip in some other bogus charges. Also refused to put anything they said in writing - - a big warning signal! After they approved financing, mysteriously insisted I go to local bank branch for a cashiers check. I did but then Kept us there for 3 hours just working us, this was after handing them the cashiers check deposit. Stay away from this dealer!! Just a whole dishonest process from start to finish. Never informed me of a recall on my model either. Can't comment on service because they just don't want to do any of that.

Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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