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Stevens Creek Subaru Service Reviews

  • 3155 Stevens Creek Blvd
  • San Jose, CA 95117 (map)
  • (650) 946-3233
  • Chat with Dealer
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Service Rating Great Service Agents By nataliehasan on 09/17/14 08:23:32 AM PDT
Recommend this dealer? Yes

Chris A was a phenomenal service agent. He went out of his way to assist me with making contact with Subaru of America. Making that call saved me a great deal of money, as SoA assisted in the repair costs. He even waived the rental fees during the time my car was get the new engine installed. He ...
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Dealer Response

Thank you for your review, Natalie! It's great to know that Chris provided you with the high level of customer service that you deserve. We appreciate your business, and let us know if there's anything else we can do for you! Also, check us out on Facebook and... Read more

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Service Rating Great service and quality By jhxu on 08/17/14 10:40:19 PM PDT
Recommend this dealer? Yes

Great, the service depart found a leaking of my car during the regular check and notified me via phone. I remembered I bought an extended warranty for my car online a few years ago, but I'm really not sure it works or not. Mr. Chris in Subaru checked it for me and the good news is my extended warran...
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Dealer Response

We would like to thank you for your kind words. We feel our service department is one of the things that makes Stevens Creek Subaru special, and I am happy to hear that Chris was able to provide you with the outstanding customer service we strive to deliver to... Read more

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Service Rating Pleasant, would recommend By T_Eschbach on 08/16/14 12:20:26 PM PDT
Recommend this dealer? Yes

My service appointment was taken care of quickly and courteously by Troy. The waiting area for the service the department was quite nice as well. It would be nice if the time window for picking cars up from service was lengthened.
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Dealer Response

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with courteous and efficient service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pas... Read more

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Service Rating Stevens Creek Subaru always takes care of me and my car By carold4 on 05/09/14 12:06:52 PM PDT
Recommend this dealer? Yes

I am on my second Subaru, both bought and serviced at Stevens Creek Subaru. They are thorough, always explain what's going on. They are friendly too! I trust them to take care of me and my car.
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Dealer Response

We truly appreciate you taking the time to leave us this great feedback, Carol! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear our team took such great care of you and your car. We hope that you will co... Read more

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Service Rating RUDE By cnj12981 on 12/13/12 10:44:57 AM PST
Recommend this dealer? No

This place is HORRIBLE…. After 8 years I will never go back again!!! What ever happened to the customer always being right?? They were rude, nasty and call customers by vulgar names!
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Dealer Response

On behalf of the entire team at Stevens Creek Subaru, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Woul... Read more

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