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Stevens Creek Chrysler Dodge Jeep Ram Service Reviews

  • 4100 Stevens Creek Blvd
  • San Jose, CA 95129 (map)
  • (888) 306-0774
  • Chat with Dealer
Service Rating:

Avoid this dealership at all costs: horrible in every respect

Written by bmatt1 on 09/30/10 12:00:00 AM PDT
Recommend this dealer? No

Steven's Creek Chrysler, Jeep, Dodge is a stunning blend of greed, dishonesty, and incompetence. Under no circumstances bring your vehicle into this dealership for any sort of non warranty service. Don't even think of buying a car from them. I had what I thought was a pinion seal or differential plate seal on my Jeep and a coolant fluid leak. They charged me $300.00 dollars for just diagnosing the problem. Then they said they would rebate one half that charge if I had them do the work. The repair costs they quoted by were 3 TIMES HIGHER THAN EVERY OTHER repair shop I asked: Goodyear Auto Centers, Sears Auto Center, and a local Tires Unlimited Garage. For example, their proposed charge to replace a supposedly leaking heater core was over $1,400.00. Water pump replacement? $860.00. Pinion seal replacement? $390.00. Absolutely ridiculous prices. The other repair shops just shook their heads in dismay when told of Stevens Creek's business methods, including charging $300.00 for diagnosing oil and coolant leaks in plain sight, STAY AWAY FROM [violative content deleted]. Read the other reviews of these people.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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