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I've been shopping for a Mercedes for about a month and have gone to numerous dealerships. When I came to Smythe, Omar assisted me with selecting a Certified Used car. He was very pleasant to my whole family, which really was a surprise since most of the sales agents I have dealt with in other places did not have the patience nor the sincerity to assist us. He was very factual and did not try to sell us anything that we did not want. We did not purchase during our visit. When we left, we was still very polite and gracious. I decided to go back to him since I know that he will take care of us. Sure enough, we were able to purchase the car that we wanted. Even after the sale, he was still very courteous. He has made follow-up calls and e-mails since and we are very satisfied not only with the car but with the Exceptional Customer Service we received from Omar. Omar is not your typical Car Salesman, he is a Customer Service Expert. Thanks Smythe and Thanks Omar. Thanks also to PJ for assisting with closing the deal.
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