Sales Reviews - 47916780

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Dealer Sales Reviews

Sales Rating:

Very poor customer service

Written by hobb on 03/12/14 09:29:39 AM UTC Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

I recently got a CLS 63 amg from this dealership. The dealership installed after-market equipment onto the vehicle and when I called to complaint due to operating issues, the sales manager refused to correct the problem and totally ignored you and your concerns.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

Post a Comment or Update This Review


Hi, we are sorry for your negative experience with our staff at Smythe European. We take pride in maintaining excellent customer relations and providing quality sales experiences, and we regret that we did not meet your expectations at our dealership. We would like you to contact our General Manager at (408) 641-4610 to discuss the next steps needed to resolve this issue to your satisfaction. We hope to hear from you soon.

  • By autonation
  • on 03/12/2014
  • 10:05:57 PM UTC
  • (dealer response)

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