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Premier Nissan Service Reviews

  • 1120 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • (650) 288-0446
  • Chat with Dealer
Service Rating:

Excellent customer service

Written by laurag3 on 06/13/12 10:33:00 AM PDT
Recommend this dealer? Yes

I have used Premier Nissan for 9 years now to service my 2003 Murano. I have always found them to be professional, fair and honest. My experience yesterday was no exception. Melanie, my service advisor, was friendly and helpful in getting me the best possible price for my needed repairs. They offered to give me a ride back to my home (which I didn't need). They always wash my car whether it is in for repair or just an oil change. Although my car was ready the same day I took it in, I didn't come in to pick it up until the next morning. Melanie saw me entering the garage and greeted me by name (very impressive with all the customers they see every day). She walked me over to the casheir, waited with me while they retrieved my paperwork, and walked through the invoice with me showing me all that was done and what they charged me (which was less than the original estimate). She then took my key while I was paying, drove my car up to the front door and came in to tell me it was warming up and ready for me as I was leaving the cashiers office. Couldn't ask for better, more personalized service!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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