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Premier Nissan Sales Reviews

  • 1120 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • (888) 323-9108
  • Chat with Dealer
Sales Rating:

Disapointed in the Service, Love my Car

Written by caligirl0715 on 07/05/13 09:29:05 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I did my research ahead of time and knew exactly which car I wanted. My family has used Premier Nissan for our car purchases for the past 10 years. We have usually had good luck with the dealer and the service department. This particular experience was very disappointing to me. I went in for an appointment to buy my car. The woman who I was supposed to meet with wasn't there so they gave me to her partner. She was nice enough and I made it pretty easy on her since I knew exactly what I wanted and the price that I had agreed to pay. After a little obligatory back and forth we reached an agreement and I was ready to sign a contract. The car itself was in a storage locker and I would have to have it delivered to me the next morning, slight bummer but really no big deal. That was the last of the good experience. I then waited in the dealership for 2 hours before I could even get into their finance person. From what they told me they only had one guy working. Periodically my sales woman would come to check on me, however that consisted of sitting down in the office where I was waiting and texting on her phone the whole time. Honestly, I would have rather waited alone than sit there and watch someone text. I finally got in and finished my paperwork. They promised me my car would be delivered by 10:30 a.m. the next morning. By 12:30 PM I called into the dealership to inquire about my car. It took me 30 minutes to get through to anyone. I spoke to the receptionist 3 different times only to have her tell me to wait as she connected me and then proceeded to hang up on me in the process. When I did finally reach the sales manager he let me know that they had, had a miscommunication with the storage locker and it was taking longer than they expected but I would have my car in an hour. There was no apology just matter of fact. I explained that I understood but that I should have gotten a call much earlier in the day so I could plan accordingly, however this simple customer service logic seemed to be lost on the unapologetic manager. Finally at around 2:00 my sales woman called to say she had just received the car at the dealership and it still needed to be washed, etc. I asked what happened and she gave me the same explanation. I asked why no one had called and she just repeated that my car would arrive in an hour washed... To sum it up, I love my car, I'm happy I have it, I'm mostly happy with the purchase price. However, I am very unhappy with the service I received. I can't say I would go back to Premier in the future based on my experience this time around.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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