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Premier Nissan Sales Reviews

  • 1120 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Flagrant Deception or Totally Clueless

Written by ajshark on 05/31/12 06:36:11 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I was in the market for a 2012 4-cylinder Nissan Frontier. I wanted the 4-cylinder for the gas mileage and the lower insurance rate. After filling an online request for a quote from carsdirect.com, the dealership called me back very quickly and told me that they had the vehicle I was looking for. After test driving a demo, I went in a couple of days later to sign all the paperwork and purchase the “4-cylinder Frontier”. After I cut a deal and signed the paperwork they told me that the vehicle was just sold, BUT they had another 4-cylinder Frontier on the lot but a different color. I looked it over and agreed to purchase the one on the lot. (Remember that nowhere on the vehicle does it say I4 or V6 – just Frontier) I put a down payment and they prepared the car for pick up the following week. They came out to my house with the new Frontier and picked me up to take me to the dealership. The sales person drove. After signing additional paperwork I proceeded out the door to drive my new 4-cylinder truck home…or so I thought! When I got home I found the sticker in the glove compartment and discovered I just purchased a 6-cylinder Frontier!! I looked under the hood and sure enough I saw “V6”. BAIT & SWITCH, deceptive practices or totally clueless, I’m not sure, but when I called telling them I did not want the 6-cylinder, they offered me a discount, however I refused and demanded the 4-cylinder. Keep in mind that the 6-cylinder Frontier is as common as dirt, but the 4-cylinder Frontier is hard to come by. After the management team discussed it with the General Manager I was told “NO”. The GM refused to budge and said that it was my responsibility to know what I was buying and it was my problem. OH YEA !!! and what is their responsibility… to deceive the public just to make a quick sale by misrepresentation? If this was not a flagrant deceptive practice I don’t know what is. They misrepresented the vehicle, told me I was purchasing a 4-cylinder and THEN said it was my fault! If they did this to me, THEY WILL DO IT TO YOU TOO! I will be contacting the Department of Consumer Affairs and the Better Business Bureau to file complaints.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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