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Lexus of Stevens Creek Sales Reviews

  • 3333 Stevens Creek Blvd
  • San Jose, CA 95117 (map)
  • (877) 387-6830
  • Chat with Dealer
Sales Rating:

Lisa and Herman are awesome

Written by mingj on 06/08/11 07:37:09 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This is our first new car, so I did lot of research. Thanks for this site, I knew that Herman at this place is good. so I went there asking for him. He is not on duty at that day, and Lisa welcomed us. She explained a lot of things about the cars we are interested in, and gave us a very great deal on the new Lexus rx350. I didn't buy the car that day since this is the first dealer I visited, and I would like to shop around before making the final purchase. I went back to the dealer after two days, and Herman helped us to finish the deal (since Lisa is out on that day). My wife and I are very picky about things, and need to consider lots of factors in the financing step. Herman is so professional in the financing, he went through all the possible ways to finance it for the car, e.g. buy vs. lease, 2 year lease vs. 3 year lease, pay one time vs. pay monthly. He get the total price for all those combinations for us which helped us to make the most economical decision. Thanks Lisa and Herman, we really have a great shopping experience.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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I can't finish my review without mentioning Ryan Schrantz. He is an assistant, not a dealer, but he knows every details about lexus cars. Herman scheduled us for an appointment to get familiar with our new car, and Ryan helped us in that appointment. He spend more than 2 hours to go through almost every details of how to use the car, and the navigation system. He is very honest and even-tempered. Since he has been working in the service departments for several years, he can give us professional suggestions about pros/cons of every configurations, and tell us how to maintain the car. Thanks Ryan. :>

  • By mingj
  • on 06/16/2011
  • 11:09:17 AM PDT

I can't finish my review without mentioning Ryan Schrantz. He is an assistant, not a dealer, but he knows every details about lexus cars. Herman scheduled us for an appointment to get familiar with our new car, and Ryan helped us in that appointment. He spend more than 2 hours to go through almost every details of how to use the car, and the navigation system. He is very honest and even-tempered. Since he has been working in the service departments for several years, he can give us professional suggestions about pros/cons of every configurations, and tell us how to maintain the car. Thanks Ryan. :>

  • By mingj
  • on 06/16/2011
  • 11:09:38 AM PDT
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