Great purchase experience with Jaione OsborneWritten by green_pw on 03/31/11 04:25:21 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
If you are planning get a Lexus, it's worth the drive to Stevens Creek and talk to Jaione Osborne. I was looking for a pre-owned 2008 RX350 Hybrid because Lexus has stopped making the color I prefer to own. Searched around and found Stevens Creek has more inventory than other Lexus dealerships. Jaione was the salesperson answered our questions when my husband called to check on the availabilities & basic information. She invited us to see the cars in person. We decided to give it a try and met with her late afternoon on that same day. She showed us a few options and patiently waited for us while we took time evaluate the one we were interested in. Then the negotiation process started. It is my least favorite part whenever I need to walk in a dealership. Jaione made it simpler and less stressful with her genuine and gentle style. Professionally too. We made a trade-in, drove our "new" car away with smiles, and didn't even miss our dinner party :-) I thought that was the end of this purchase. Not really. Jaione followed up several times to make sure everything went well afterward. She really cares about her clients and made this purchase such a pleasant experience. This is my 2nd Lexus. If I ever want to buy a 3rd Lexus, I'd definitely buy from her.