The staff seemed to be excellent over e-mail and phone. They were very prompt in responding and very courteous. I was interested in test driving a car, so I made a same-day "VIP" appointment so I could come in. I would soon find out that the "VIP" appointment meant absolutely nothing. I arrived a little early for my appointment, and the receptionist paged a sales manager to come out and help me. This didn't happen. Seeing that I was still sitting there waiting, she paged several more times, to no avail. After I reminded her I was still there, she even went to physically find a sales person, but to no avail. All the while, there were sales people standing around both in and outside the showroom, either doing nothing or talking with each other - NOT helping other customers. I waited for over half an hour before a sales manager came over, and assured me that a sales person would be with me shortly. A few minutes later, a regular sales person did come over. Sooooooooo, what exactly was the point of this "VIP" appointment?! The 30+ minute wait was unacceptable. It wasn't particularly busy, and like I said, there were plenty of sales people roaming around, but none seemed to want to help me. I was about four minutes away from leaving. The person that did eventually talk to me, Jim, didn't seem to care about my existence. He casually showed me the car, and seemed generally oblivious about the car's features and details beyond what was written on the window sticker. After an exceptionally brief test drive, the only thing he was interested in was whether I was going to buy it or not. Rather than run down a list of features, desirable qualities, how the car compares to competitors, etc, he said next to nothing. He wasn't pushy or aggressive (it's hard to be when you aren't saying anything), but I was surprised that he wasn't actually trying to sell me the car at all! He just seemed to not care. I love Honda cars, but their sales people are horrifically bad. This take-it-or-leave-it attitude needs to stop.
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