Capitol Volkswagen Car Dealership San Jose California | Edmunds
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Capitol Volkswagen Sales Reviews

  • 911A Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Bad experience

Written by tiki23 on 09/12/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

After we reached an agreement on o/d price they started throwing in various fees extra. The delayed the deal for 2 hours while waiting for another guy that meanwhile called the dealer to make a better offer. He didnt show up so finally they came back to me. After I signed the contract they gave me 1 key out of 4! They said they would have looked for them. After one week I called them and they said they lost the keys and that they wouldnt have provided me with an extra one. Missing equipment in the car. The windshield had bubbles, liuckily the car was still under warranty and AUDI replaced the wind shield for free! I love audi and volkswagen, do not buy cars from these guys, and if you do ask them before for the whole equipment, since before you buy they will throw things in, after they will just disappear and leave you alone. Really a bad experience.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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