Edit this listing

Capitol Volkswagen Sales Reviews

  • 911A Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Pretty good/ok if you have done your homework

Written by po_an on 07/06/11 12:17:29 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you have received your quote online and have your financing in hand, nothing much will go wrong. Otherwise, they sales pitch was typical car dealership types. Reading edmunds and going there was like Deja Vu on the usual dealer tricks and my approach of trying to get a good financing deal at the dealer was miserable. When i went back with financing, things were way smoother. However, they still put in multiple loan applications to the same credit union in my name inspite of already having a preapproved loan! This is not good practice. I would ideally give a 3.5 *s , 1 *s off for this attempt and another half star for the financial deal thingy (expected of most dealers). Dealer did not push to sell any junk extras.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411