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Capitol Volkswagen Sales Reviews

  • 911A Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

A Place to Avoid…

Written by oinktrnt on 07/21/07 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

The vehicle in question is a 2006 Sonata GL purchased on a model year closeout. My complaints include that this dealer neglected to include a second keyfob or owner's manual. They couldn’t find these items. I had to purchase them on Ebay. They should have been included at the time of purchase. I was given only the valet key to drive the car home and had to come back to the dealer the following week and wait quite some time for two regular keys to be cut. Additionally they messed up the vehicle’s registration—it says ‘San Jose’ and I presently live in San Francisco. This is probably because their has a default setting for SJ as ‘city’. I’ve had to straighten this out as well. Haggling over the purchase price took a couple of hours. Anyone thinking about purchasing any vehicle should go elsewhere.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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