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Capitol Volkswagen Sales Reviews

  • 911A Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • (408) 837-0052
  • Chat with Dealer
Sales Rating:

Typical Car Buying Experience

Written by vwgirl08 on 04/30/13 08:26:34 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

They were very accommodating until I signed the papers. Then know one could be found to return a phone call. They pulled four hard inquiries on my credit report and then told me "it's not a big deal, just write the agencies a letter to have them removed". At this point I am waiting on return calls from Armando, Mike, and Lenny but since they already have my money I'm no longer a priority. In addition, my car was given to me dirty with no gas. When I returned to have it detailed all they did was remove the dealership stickers. They didn't even bother to wash it then told me my standards were too high. I would not recommend this dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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