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Capitol Subaru San Jose Sales Reviews

  • 920 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • (408) 837-4842
  • Chat with Dealer
Sales Rating:

Expensive and Deceptive

Written by adamd1 on 01/08/14 07:00:42 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

First of all, I set an appointment to meet a specific salesperson and he wasn't available. I eventually had to deal with someone else and when his manager came to speak to me, that pretty much canceled the deal. Gus was not interested in my business clearly. The prices quoted are very high. It's sad that a lot of old people come here to buy cars and get swindled out of their life savings.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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First of all, I would like to apologize for the situation that occured. Here at Capitol Subaru we pride ourselves on providing world class service to our clients. As the General Manager I take your comments seriuosly and always welcome feedback in order to provide the level of service we so desire. I would love to discuss this further and at the very least understand your frustrations in order to make sure our customers don't feel as you did. Please feel free to contact me by email at scottp@capitolsubarusj.com. Our only goal here is to provide excellent service with competitive pricing. With your feedback I do believe we can get this resolved and back on track. Thank you Scott Pettitt General Manager Capitol Subaru

  • By capitolsubaru
  • on 01/09/2014
  • 10:00:59 AM PST
  • (dealer response)
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