Previous experiences with dealerships have been stressful and full of high-pressure sales pitches. However, at Capitol Subaru I was surprised at how easily and comfortable the sale process went. I highly recommend this dealership. They have a large inventory on-site. At other dealerships, we had to drive off-site to a warehouse to see other vehicles; it was inconvenient and time-consuming. The inventory on the Capitol Subaru website matched what was on their lot. The dealership facility is clean, and the people are friendly. Their prices are competitive as well. I dealt with Eugene L. after filling out a request through Edmunds.com. We emailed back and forth for about a week regarding the models and options I was interested in. I was looking for a 2013 Subaru XV Crosstrek. He was helpful in providing quotes and answering my questions. Eventually, we set up an appointment to look at cars. When I arrived at the dealership, I was undecided about 2 models. Eugene showed me the two cars, explained the options, was patient, and was never pushy. I never sensed that I was being rolled over by high-pressure sales tactics. When it came time to talk about pricing, it was a straightforward discussion with no games or deviating from what had been quoted in emails. Overall, it was a pleasant experience.
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