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Capitol Mitsubishi Sales Reviews

  • 750 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Buyer's beware; Turn around and go to another dealership

Written by tanabeusa on 06/01/12 01:40:58 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

*Dealership plays games and its filtered to the sales force. Sales may mimic Management. But if it can be isolated solely on the Salesperson, then Management needs to wake-up. Personally, I think it's both-the glove FITs too well in the case. *Poor experience with dealer personnel *Sales process took too long (I went back 4 times to try to buy the car within 8 days-2012 Outlander Sport SE AWC & each time the price went up. I called them out on it directly.) *Over Promised and Never Delivered (For once, I wish they under-delivered but it was not the case. In this case, under-delivering would be better than not delivering as it affects my view on Mitsubishi or the Mitsubishi Brand) *Gave me the feeling that they judge people by their cover/appearance (toward the end with the credit remarks). *Dealer personnel does not follow instructions. I asked several times to see a worksheet as they were PACKING. They practice PACKING. Lowered the selling price and lowered the total finance amount (with the interest rate and length of loan consistent-not changed) but monthly payment went up by $20 per month which equals about $1000 they packed into the deal's monthly payment. Personnel said it has to do with my credit (at this point my credit was not ran yet-they never ran my credit). After I repeatedly requested to see the worksheet and they refused, I immediately walked out after showing him my 803 Credit Score. If a score of 803 can't get the best rate than I don't know what can? I came prepared. I was working the hardest trying to sell myself the car. I convince myself and the family to give them another try but I drew the line with their PACKING practice. I'm so glad I didn't mention I was thinking (today) about trading my newly paid off 2009 Subaru Forester as of 5/29/2012. They probably "stick it to me". Advice to ALL buyers: 1. use the calculator on this website if you don't have an advance calculator or do not know how to calculate your monthly payment based on the amount financed per $1000 borrowed. 2. stay away from this dealership. 3. do your homework in advance. 4. shop around. 5. report bad experiences (like this) so other that follow don't have to go through the hassle. Buyer's beware. Turn around and go to another dealership. I'm Surprised that Mitsubishi is still allowing them to operation as a franchise or an affiliate of the Mitsubishi Brand. The experience was so bad that this will be my first and last time that I will consider Mitsubishi. I have bought 4 cars in the last 6 years and 7 cars total thus far. I thought I was buying my 5th car in 6 years or my 8th car ever. It wasn't to be at this dealership. Sales person called my cell twice immediately after I left the lot but I was driving to another dealership and did not pick-up. He may have called me about my registration but he did not leave a message. I also called him once to ask the Salesperson to mail back my registration for my car that they held on to (for the conquest rebate) prior to his 2 calls. We'll see if I get it back in a timely manner or at all.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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