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Capitol Mazda Service Reviews

  • 980 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Service Rating:

Excellent service rep!

Written by wazo502 on 12/11/07 12:00:00 AM PST
Recommend this dealer? Yes

Our brand new Mazda3 had weird noise when breaking -- at one time, it was getting bad that I had to take it in for them to look at. The service rep was kind and helpful. They took the issue in as if it was their own car. They did warranty replacement of the break rotor even though it looked ok to them. (other car dealers would have told us that they can't find any problem and it's none of their business). Because of Mazda's policy, they give us a complementary rental car because it's a warranty service. Over all, they replaced a suspicious problem based on what customer said and made us very happy. The problem was fix. They did say if problem still persist, go ahead and bring it on back! Overall, the service was excellent ... I've never had this good of a service before from dealership!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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