Excellent service rep!Written by wazo502 on 12/11/07 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? Yes
Our brand new Mazda3 had weird noise when breaking -- at one time, it was getting bad that I had to take it in for them to look at. The service rep was kind and helpful. They took the issue in as if it was their own car. They did warranty replacement of the break rotor even though it looked ok to them. (other car dealers would have told us that they can't find any problem and it's none of their business). Because of Mazda's policy, they give us a complementary rental car because it's a warranty service. Over all, they replaced a suspicious problem based on what customer said and made us very happy. The problem was fix. They did say if problem still persist, go ahead and bring it on back! Overall, the service was excellent ... I've never had this good of a service before from dealership!