Service Reviews - 506118951

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Dealer Service Reviews

Service Rating:

Zero rating for service department

Written by sanjose3 on 10/05/11 09:34:53 PM PDT Go back to Service reviews
Recommend this dealer? No

I recently purchased a 2011, Hyundai, Sonata at Capitol Hyundai in San Jose, CA and called the service department for an oil change and they told me I had to wait a week. Their answer why I had to wait so long was that they sell over 200 cars a week and only have 5 mechanics to service them. In other words, they have their priorities mixed up about customer care. Once they sell you a car, they can care less about you. Most of the questions were not applicable, however, I could not submit this review without answering them. I should have purchased another Toyota, like my last two cars and get excellent service. I guess we live and learn. I gave them a 1 star because I couldn't give them a zero.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? Not applicable

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