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Capitol Hyundai San Jose Sales Reviews

  • 1050 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Classic Bait and switch Dealership

Written by fhd444 on 04/29/13 01:51:21 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Alex and his managers are part or a very sophisticated dishonest shake down operation. Alex quotes me a reasonable rate on a Hyundai Elantra Lease. He also promised me a a minimum of a 1550 credit for my lease return of a Subaru. I sent him the inspection report of the Subaru, before my appointment. My mistake is that I did not get him to confirm this credit in writing. before i visited the dealership. They then pretended that this credit did not exist and that there was a "misunderstanding" or "miscommunication". Alex's managers then tried to convince me my car was too damaged and due to the repairs they could not possibly give me any credit. Remember they already had the Subaru inspection report before I arrived. So although they have a beautiful show room and nicely dressed salesmen they engage in the same sleazy "bait and switch" and intimidation tactics as any dealer I have ever seen. But I have to admit they are extremely good what they do, which is ripping off customers while giving them the impression they actually got a good deal. See the Yelp Review of Prateek below he had the same experience as me. I wasted an entire morning dealing with these dishonest people. On bright side I got another Hyundai dealership to honor the deal. I would Avoid Capitol Hyundai [non-permissible content removed].


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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