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Be sure to deal with Colin!

Written by isend2c on 09/23/12 06:39:48 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Firstly, be sure you like who you deal with. I dealt with Colin from internet sales, a young man but he's enthusiastic and actually cares about cars and knows his stuff (I'm a car buff myself, so I was able to tell, and he did very well, knowing more about the Direct Injection fuel system in my new Veloster than I did). I picked to go to this dealership because they had over a dozen Velosters while the two dealerships closer to me in Monterey had only 1-3. The moment I walked into the showroom I saw a stunning bright 26.2 yellow Veloster, manual with Style and Tech Packages - EXACTLY what I wanted. It was a Certified Pre-owned New car. Hyundai had let an employee use it for as bit, so it had 9,000 miles and the price was dropped by about $1,800. Colin brought it out of the showroom floor and we went for a test drive, and he had a pretty good route. I am unfamiliar with San Jose, and he was a good navigator as well. Once we got back we worked on numbers - of course. But of course, I had to ask my wife. I asked if I could have the car over night, but they weren't keen on that. The sales manager (also nice) said that I could drive it back to Monterey to show my wife and bring her back up to get it, which was good. It's around 65 miles each way, and the dealership footed the gas (sorta, more later). Capitol Hyundai wasn't giving me an amount that I liked for my trade in (a 2011 Mitsubishi Outlander), but once I brought up that I was going to take it somewhere else to get a quote their number improved by about $1,700. I told Colin that I didn't think that the price was low enough for a car having 9,000 miles on it, even if it was 'new' (the car was basically a demo). He understood where I was coming from and dropped the price by another $800. That brought the price under $20,000 for a car worth nearer to $23K. The finance guy was OKay, he didn't try to upsell too much. Mentioned an extended warranty, through Hyundai, which I took. The MSRP for the extended warranty was $2440 or so. He said because we were military it would be $1600. Then he said he could bring it down a bit, down to $1350. I told him I'd take it for $1200, and it that was a price we agreed on, because it was 10:30 at night and none of us wanted to be doing paper work. The car was not detailed or given a full tank of gas, but I feel like this was due to me getting back to the dealership at around 8:30 when they close at 9. Colin told me that he would make sure I got a tank of gas. A few weeks later I brought the car back, flashing empty, and got it filled up and "detailed" The "detail" was unimpressive to me... I could do better in 90 minutes - which was HALF of how long I waited for the detail and gas. Capitol Hyundai was focusing on making things easy. Easy is nice, but I'm a numbers guy and wanted to see the best numbers. Their numbers were good enough to allow me to buy the car.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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