I recently completed the purchase of a 2009 Honda. The head of internet sales agreed to a price prior to my setting foot in the dealership. I also completed the necessary finance paperwork and faxed that in before going to the dealership. I did everything I could ahead of time to minimize hassles the day of purchase. When I arrived at 7 PM to fill out the remaining paperwork, a young sales associate helped me out, and then shortly afterwards told me he was sending my paperwork to the finance department. After waiting for a long time in a dealership devoid of customers (by this time it was 9PM on a weeknight), I located my sales associate outside. I told him that I was getting tired of waiting and that unless he could speed up the process I was going to cancel the deal. He told me he was frustrated too, and said he would shred my paperwork. When I went to the finance department to see what the hold up was there were several empoyees sitting around. Only when I told them I was canceling the deal did anyone make an effort to get the paperwork rolling. Thankfully, that process was quick. So, I finally left at 9:45 PM, one of the last people in the building, having some security guard tell me to move my (new) car out of the way so he could lock up the lot. No vehicle orientation by the way. And the Internet Sales Manager? Oh, he was long gone. I never did see him. When I sent him a complaint the next day he offered his apologies and said he was concerned. The next day Capitol Honda did send me an email..... asking me to rate them highly in their customer feedback! Do yourself a favor and go elsewhere, or swallow a bunch of Advils and buy a car from these [violative content deleted].
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