Capitol Honda Car Dealership San Jose California | Edmunds
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Capitol Honda Sales Reviews

  • 745 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Zero customer service

Written by southbayguy on 02/22/11 04:00:19 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Total disregard to customer service. I was interested in buying a SUV 2011 and every time I had to call the dealership with no response from them, in spite of the sales guy saying we will call you right back. And then hours later when I didn't get any response, the answer I got was we've been really buys here ??? If you're not busy catering to your new customer, what are you guys busy with ? Pushed me to come sign the papers, and told me that car won't be available till next day (didn't give even the time). Do they really expect any customer to sign a loan without even looking at the car ? STAY AWAY AT ALL COSTS. You'll find much better shopping experience at dozens of dealerships around the bay area.

Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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