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Capitol FIAT of San Jose Sales Reviews

  • 911B Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • (650) 288-1094
  • Chat with Dealer
Sales Rating:

Great Experience and Very Fair

Written by powerband on 06/16/12 02:18:37 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Highly recommend working with: * Erik Seivers -- Internet Manager * Trent Lukens -- Finance Manager I drove off the lot of Capitol Fiat yesterday with a new Fiat and, having purchased more than 1/2 dozen new cars in my life, I was surprised and thoroughly impressed by how pleasant the experience at this dealership. I worked with the internet manager, Erik Seivers, who by all indications made it his mission to take extremely good care of me. The car-buying process of the past is dead, and he's the new generation: the interaction with Erik eliminated that "carpet pulled from underneath you" feeling that has been too dominant in car dealerships of the past. He located the car I wanted, went out of his way to efficiently meet a few requests, and ensure that the unit I had chosen would be cared for. The transaction process was very upfront, respectful, friendly, and efficient. Non of this "wait here, I"ll be right back," and then the customer is left for long periods of time. That's BS I didn't experience with Erik and he made certain to never leave me just hanging, always checking up to see if I was fine. The finance manager was equally pleasant to interact with. Trent Lukens made the process very pain free, was very efficient with and thoroughly explained the paperwork and numbers, and was absolutely not pushy. Major praise to how these guys took care of me.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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