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Capitol Expressway Ford Sales Reviews

  • 919 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
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Sales Rating 5 Star Service and Sales Rep's Written by RMac12 on 03/27/14 02:32:24 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

On 3/23/14, I decided that I wanted to purchase at a dealership where I previously had great service and great sales rep's. I wanted a new truck so I went to where I previously purchased a 2008 GT500KR. From my experience I was treated with all 5 Stars!!! I can't say how easy it was to buy vehicl...
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Sales Rating Pleasant Buying Experience Written by nagoh on 02/17/13 08:33:23 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently purchased a new Ford Fiesta SE at Capitol Expwy Ford in San Jose. The Salesperson, Martin, was great. No uncomfortable sales push. Martin knew which cars were in stock with the options I was looking for. I got a great deal on the car, $4k below MSRP and financing that beat what my bank of...
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Sales Rating Great Service Written by funinthesun2 on 11/27/12 08:29:23 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We just purchased a 2013 Ford Escape Titanium and love it!! Our salesman Omar O. did a great job showing us the features of the car and explaining everything. He is very personable and easy to talk to without feeling pressured. Go see Omar and Rick M. if you want a great deal and great service.
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Sales Rating Lousy Experience Written by bleacherdave on 11/26/12 03:52:05 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

After driving an hour to this dealership to test drive a Focus electric, we didn't even get an opportunity to drive one. Salesman was full of puzzling excuses instead of being forthright about whatever the issue was. Perhaps it was as simple as no vehicles being charged - we'll never know. Avoid t...
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Dealer Response

Dear bleacherdave, We are sorry to hear that you had a less than excellent experience with our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apolog... Read more

All Comments (1)
Sales Rating Looking Written by dianaroberge on 07/30/12 11:12:41 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? No

We have purchased several cars from John Kapelowitz, the salesman at Capitol Ford, for both personal and business use for many years. John is the only sales person that we are willing to consider working with as he is very professional, listens to determine what are our needs are and then makes a re...
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