Capitol Buick GMC Car Dealership San Jose California | Edmunds
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Capitol Buick GMC Sales Reviews

  • 909 Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Service Department

Written by Ikebru on 05/08/13 01:39:33 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Very personal experience and concerns for trying to solve on-going problems. Service Director's personal & continuing involvement was greatly appreciated. Bon G. tested our car several times and new cars, as well, to try to reproduce the issues that I wanted checked out. I received 3 phone calls with status updates from Bon G., & suggestions on what to do to track issues in the future. Rest of service team very helpful. Always look forward to coming back.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Thank you for this review! I'm happy to hear our service director worked with you personally in order to make sure the issue was corrected. We strive to provide our customers with the utmost respect and professionalism. Make sure to follow us on Facebook and Twitter for current offers and promotions. Regards. Bret Moore, GSM -

  • By moorebuickgmc
  • on 05/10/2013
  • 08:08:23 AM PDT
  • (dealer response)
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