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Capitol Hyundai Suzuki Volkswagen Sales Reviews

Overall Rating:
3.0 stars
Reviewed by 
5 members
Sales Associate:
2.8 bars
Vehicle Inventory:
4.6 bars
Finance Department:
3.0 bars
Trade-In Process:
1.0 bars
Buying Process:
2.2 bars
DEALER INFORMATION:
Capitol Hyundai Suzuki Volkswagen
911 W Capitol Expy
San Jose, CA 95136
(408) 265-4400
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Write your Own SALES Review
HOURS:
Sunday
10:00 am- 9:00 pm
Monday
9:00 am- 9:00 pm
Tuesday
9:00 am- 9:00 pm
Wednesday
9:00 am- 9:00 pm
Thursday
9:00 am- 9:00 pm
Friday
9:00 am- 9:00 pm
Saturday
9:00 am- 9:00 pm

1-5 of 5 Reviews

Sales Rating:
2.3 stars
Sales Associate:
2 bars
Vehicle Inventory:
4 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
2 bars
Not great but survived the experience
by clarkma5 on 11-14-08 (05:25PM)
Pros:
Didn't have to come back for anything
Cons:
Pushy F&I people, no deals to be had

Bought my 2002 VW GTI 1.8T here in January 2002.  Paid cash and had no trade-in so that greatly simplified matters.  Sales people were unwilling to haggle...ended up paying MSRP on a car that really didn't deserve to be charged MSRP for.  F&I people pushed so many extra add-ons it was sick...only...

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Sales Rating:
2.8 stars
Sales Associate:
2 bars
Vehicle Inventory:
4 bars
Finance Department:
3 bars
Trade-In Process:
N/A
Buying Process:
2 bars
Bad experience
by tiki23 on 09-12-08 (02:16PM)
Pros:
the car was what I was looking for
Cons:
missing equipment, after the deal they started to be totally unsupportive

After we reached an agreement on o/d price they started throwing in various fees extra.

The delayed the deal for 2 hours while waiting for another guy that meanwhile called the dealer to make a better offer. He didnt show up so finally they came back to me.

After I signed the contract they gave...

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
5 bars
Trade-In Process:
N/A
Buying Process:
5 bars
Positive Experience
by on6knk on 09-01-08 (12:36AM)
Pros:
Have good inventory of 09 Sonatas and the premise is nice, clean and comfortable.
Cons:
Need more designated customer parking space.

This is the most pleasant car buying experience I have ever encountered.  I am giving credit to the sales team (Collins, Sono and Tony) that made this happened.  They were friendly and easy to do business.  I got the 09 Sonata I wanted and the price no other dealers could beat without haggle.  Th...

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Sales Rating:
2.3 stars
Sales Associate:
1 bars
Vehicle Inventory:
5 bars
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
1 bars
Awful experience at this dealership
by jian1312 on 02-19-08 (08:51PM)
Pros:
Sales rep tried to push extra charges down my throat
Cons:
Good inventory

I had the misfortune of trying to buy a VW Passat in 2003 at this dealership, and you know it had to be a VERY BAD experience for me to bother writing about it after almost 5 year!


So, I did all my research online beforehand, and when I called them, I even made it clear to the guy what price I...

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Sales Rating:
2.8 stars
Sales Associate:
4 bars
Vehicle Inventory:
5 bars
Finance Department:
N/A
Trade-In Process:
1 bars
Buying Process:
1 bars
A Place to AvoidÂ…
by oinktrnt on 07-21-07 (12:46AM)
Pros:
Good inventory, found precise model and color
Cons:
Equipment supposed to be supplied with car missing, lengthy price negotiation, registration bungled

The vehicle in question is a 2006 Sonata GL purchased on a model year closeout. My complaints include that this dealer neglected to include a second keyfob or owner's manual. They couldnÂ’t find these items. I had to purchase them on Ebay. They should have been included at the time of purchase. I ...

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