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Capitol Hyundai Suzuki Volkswagen of San Jose, California

OVERALL SALES RATING:
3.0 stars
Reviewed by 5 members
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OVERALL SERVICE RATING:
1.6 stars
Reviewed by 1 member
Write a Service Review
DEALER INFORMATION:
Capitol Hyundai Suzuki Volkswagen
911 W Capitol Expy
San Jose, CA 95136
(408) 265-4400
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HOURS:
Sunday
10:00 am- 9:00 pm
Monday
9:00 am- 9:00 pm
Tuesday
9:00 am- 9:00 pm
Wednesday
9:00 am- 9:00 pm
Thursday
9:00 am- 9:00 pm
Friday
9:00 am- 9:00 pm
Saturday
9:00 am- 9:00 pm
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View more sales reviewsSales Reviews of Capitol Hyundai Suzuki Volkswagen
Sales Rating:
2.3 stars
Sales Associate:
2 bars
Vehicle Inventory:
4 bars
Finance Department:
1 bars
Trade-In Process:
N/A
Buying Process:
2 bars
Not great but survived the experience
by clarkma5 on 11-14-08 (05:25PM)
Pros:
Didn't have to come back for anything
Cons:
Pushy F&I people, no deals to be had

Bought my 2002 VW GTI 1.8T here in January 2002.  Paid cash and had no trade-in so that greatly simplified matters.  Sales people were unwilling to haggle...ended up paying MSRP on a car that really didn't deserve to be charged MSRP for.  F&I people pushed so many extra add-ons it was sick...only...

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Sales Rating:
2.8 stars
Sales Associate:
2 bars
Vehicle Inventory:
4 bars
Finance Department:
3 bars
Trade-In Process:
N/A
Buying Process:
2 bars
Bad experience
by tiki23 on 09-12-08 (02:16PM)
Pros:
the car was what I was looking for
Cons:
missing equipment, after the deal they started to be totally unsupportive

After we reached an agreement on o/d price they started throwing in various fees extra.

The delayed the deal for 2 hours while waiting for another guy that meanwhile called the dealer to make a better offer. He didnt show up so finally they came back to me.

After I signed the contract they gave...

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Sales Rating:
5.0 stars
Sales Associate:
5 bars
Vehicle Inventory:
5 bars
Finance Department:
5 bars
Trade-In Process:
N/A
Buying Process:
5 bars
Positive Experience
by on6knk on 09-01-08 (12:36AM)
Pros:
Have good inventory of 09 Sonatas and the premise is nice, clean and comfortable.
Cons:
Need more designated customer parking space.

This is the most pleasant car buying experience I have ever encountered.  I am giving credit to the sales team (Collins, Sono and Tony) that made this happened.  They were friendly and easy to do business.  I got the 09 Sonata I wanted and the price no other dealers could beat without haggle.  Th...

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Service Reviews of Capitol Hyundai Suzuki Volkswagen
Service Rating:
1.6 stars
Quality of Work:
1 bars
Parts Availability:
1 bars
Price:
1 bars
Waiting Area:
2 bars
Shuttle or Loaner:
3 bars
Catastrophic service
by olidx on 03-28-08 (11:01AM)
Pros:
The customer service folks try to be helpful
Cons:
Combersome process to be served, very poor quality of service work

I went to have changed 2 trunk shocks under warranty, ended up they broke the rear window. The car had to be fixed at the body shop for almost 2 weeks while there for an easy 10 minutes work. By the way, I have very bad experience with the body shop as well! I am not going back and not recommende...

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