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purchased 2013 Veloster

Written by Stoga on 10/27/13 09:37:32 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The true measure of a Dealership should not just be what went right, but what happened when things went wrong. In my case, the SF Dealership did not have the car I wanted, so had to trade for a car from the Novato dealership. When they got the car, there were scratches in the rear end that someone had used white out to try and hide (my car is whit color). Upon inspection, there was other damage to the rear end. The SF Dealership immediately got on the phone and found a new car. They appologized for the inconvenience, filled the tank of my existing car and threw in a set of wheel locks. They didn't look for excuses, but instead did everything they reasonably could to keep me satisfied. They went the extra mile without me having to push or get mad. My last 4 vehicles that I purchased new were all Honda's, but now that I made the leap I think I am a Hyundai convert. Best experience that I have had at a dealership, great car and excellent price.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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