In July, 2012, I purchased a 2012 BMW 335i from this location. Not even two months later, the vehicle was in a collision and requiring repair. I brought the vehicle to German Motors Collision (same ownership) and they repaired the vehicle and upon examining the vehicle, it was flawless. There were programming issues, however, and the vehicle needed to be sent to the BMW on Howard St for reprogramming. I dropped off the vehicle here and borrowed a loaner vehicle. When I returned to pick up the vehicle and to return the loaner vehicle, I examined the vehicle to notice that the ENTIRE vehicle was buffed. The vehicle was buffed so poorly and at such a speed, that the entire paint job looked like a hologram. I notified them of this, and stated that I under no circumstances, EVER, authorized them to do this to my vehicle; it was brand new and had no need for such a service, let alone such a poor quality. They agreed to take it back and polish it. I returned to pick up the vehicle, but was only able to see it indoors. It looked better, but I couldn't see anything. It wasn't until a week later when the vehicle was dirty that I noticed these issues remained. To this day, six months later, I have called the BMW of San Francisco weekly/bi-weekly in efforts to address this. I have left Michael G. over 10 voicemails requesting his callback - but to no avail. I have left Patrick D. just as many, but with only one call-back to my voicemail. I have asked to stay on hold for a manager, but will not be allowed. The vehicle has been detailed three times, totaling over $1000 in fees - but the damage is irreparable. The business practices here are appalling. They are avoiding my requests entirely, and will not even respond to me.
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