I called Sacramento Hyundai (on Florin Road) to set up a 15,000 service appointment for my 2010 Tucson GLS -- The maintenance department said the 15,000 service would cost $179.95 and take approx 1.5 - 2.0 hours. Seemed a little high, but I made the appointment anyway. Later that day I went on their website to look at new cars for my daughter, and happened to see that I could have scheduled the 15,000 maintenance appointment myself on-line, and that there were actually had 2 different 15,000 mile service options to choose from – the first being the “Factory Recommended” option that costs $0.00, and the second being the “Sacramento Hyundai Recommended” option that costs $179.95. According to a comparison table right there on Sacramento Hyundai’s web site the difference between the two options pretty much came down to a couple of fluff items that Sacramento Hyundai did in addition to the factory recommended service items (such as adding a gas additive, an oil additive, checking the washer fluid and balancing the tires) plus a factory recommended item (check climate control air filter) that Sacramento Hyundai didn’t do. I’m not a fool so I thought the $0.00 cost for the “factory Recommended” option might be just a bit low. So I went on Edmunds’ web site¸ found the service guide for my Tucson for 15,000 miles, and saw that (1) Edmund’s list of recommended 15,000 mile service items was exactly the same as the “Factory Recommended” list, and (2) the parts and labor for the 15,000 service in my area should total about $105. So I called Sacramento Hyundai back and told them I didn’t want their “Sacramento Hyundai Recommended” service (for $179.95) but wanted the factory recommended service instead (for which I would expect to pay about $105). That’s when they said they didn’t know anything about a “Factory recommended” service option, and only do the $179.95 dealer option. I told them they must know about it because their own web site listed both service options. I even walked the maintenance guy through the web screens so he could see the two options for himself. Didn’t matter to them though because they refused, saying they didn’t have to honor any lower-priced “Factory Recommended” service option because Hyundai dealers and service centers were independent and therefore not under Hyundai’s direct control and if I wanted the 15,000 mile service it would cost me $179.95. I told them this was bait-and-switch because if I had made an appointment on-line for the “Factory Recommended” 15,000 mile service I would have arrived expecting to pay $0.00 (or about $105 in my case because I looked up the actual costs on Edmund’s guide), but would have been presented with a bill for $179.95 at the end. They didn’t care about this, and repeatedly stated that and if I wanted the 15,000 mile service it would cost me $179.95. So I called and filled a complaint with the consumer affairs department at Hyundai USA (Case # 448470). However, I seriously doubt that anything will be done about this dealer’s tactics because Hyundai USA pretty much backed the dealer’s position by saying that dealers and maintenance shops were indeed independent and not under Hyundai’s direct control. FROM NOW ON I WILL TAKE MY TUCSON TO AN INDEPENDENT GARAGE FOR ALL SCHEDULED AND UNSCHEDULED WORK. IWILL NEVER GO TO THIS CDEALER AGAIN. AND I WILL PROBABLY BUY THE HONDA FIT FOR MY DAUGHTER ALSO.
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