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Sales Rating:

Best car buying experience I have ever had

Written by vj04ever21 on 01/10/13 09:50:56 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I have bought many cars in the past and have relatives in the car industry, but have never had as pleasant of a car buying experience as I had when I purchased my 2013 RDX. Denise is fantastic. She really seems to care for the customer and constantly stressed that customer satisfaction is their dealerships' goal. She wasn't kidding. I am from the Bay Area and was going to buy my RDX in the Bay Area but was visiting friends in Sacramento over the holiday. Since I was in Sacramento for the long weekend, I decided to test drive the RDX and Neillo was the closest dealership. When I walked on the lot, Denise was the first person I saw. She was so helpful, not pushy in any way shape or form, and gave up so much of her time even though there were so many other customers on the lot. I was so pleased with the experience that I ended up buying the RDX right then and there. They gave me the price I wanted without all that haggling I have gone through with so many other dealerships. There was none of that constant back and forth with financing that I have experienced with EVERY other car I have purchased. Plus their financing was amazing! It was stressfree and such a pleasant experience. They didn't have the color I wanted but it was on route and was to arrive within 5-7 days. It ended up getting there even sooner than expected. Denise was so sweet, she took pictures of it inside and out and sent them to me, because it was going to be another 2 days before I could get back to Sacramento. Love her! Since I had just sold my current car, and my RDX was not in stock at the dealership she arranged for a cute loaner car, a brand new ILX, which was also a very pleasant surprise. I was so thankful that I didn't have to rent a car for the week. When I picked up my car, Denise also spent 2 hours with me going over all the features of the RDX, again even though there were plenty of potential customers on the lot. All and all a great experience, not to mention the RDX is AMAZING!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes
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