What happened to these guys?Written by jcartwright2 on 06/13/14 09:22:02 AM PDT Go back to Service reviews
Recommend this dealer? No
The first time I went into Mel Repton to have my car serviced it was taking care of in a moment. They washed it they performed everything I asked them to do and I never had a problem. I was so pleased with their work that I told all my friends but a good job they done and suggested if they needed work themselves that they go to Mel Repton. Yesterday June 12 I again want to Mel Repton out 1:09 PM and asked for an Xpress lube oil change and to have my tires rotated. They told me it would take 45 minutes so I went for a walk and came back in time to pick up my car. Two hours later the car still was not done that's when I found out that they had done nothing to the car at all. I had an appointment so I had to leave after my appointment I wrote them a note and emails it to them asking them what it happened. According to their website they respond to all notes or request with in one hour or the one hour after they open the next day. It's now Friday the 13th and I've heard nothing from them. I would not recommend anyone taking their car to Mel Repton for repairs. If friendly atmosphere does not make up for integrity and thoughtfulness and calling somebody back and letting them know that they will repair their car or take care of it after the problem has occurred.