All the employees I dealt with were very friendly and pleasant. Early in the negotiation process, they told me my trade-in surely would go to auction and they probably wouldn't be able to give me more than $4,000ish for it, even though I had in hand the KBB printout saying the trade-in value of the car in "good" condition (accurate) was $7,500. When the sales manager came back from working out the deal or whatever they do, he offered us $6,300 for the trade. I accepted because I was pleased to be getting so much more than the $4K he spoke of earlier. Can't believe I fell for that. Even though they said the trade-in would surely go to auction, it showed up on their used car lot for $11,995. I couldn't get them to come clean or offer an apology about this after 2 e-mails. Maybe the $4,000 and auction comments were premature or honest mistakes, but the sales manager's failure to address the issue later left me thinking they weren't. There were some other issues with the trade-in that made me skeptical, but I don't have enough info. to make any accusations. Got hit by the finance guy for an alarm system because I wanted an immobilizer. He told me the car didn't have one from the factory. I soon found out it did. After my unsatisfying e-mailing with the sales manager, he offered to remove the alarm and refund the money. No apology, though. The were some minor bad-info. issues about spare keys as well. These were an inconvenience. In my e-mails with the sales manager, I gave him lots of opportunities to appease me. He succeeded only in irritating me. And I was ripe for winning-over! In his second response to me he was very defensive and suggested I wasn't going to be satisfied and would probably be better off buying my next car elsewhere. He was probably right about the latter! The wait to seal the deal on the new car was way too long. The sales associate did a good job delivering the new car. He was a really nice guy.
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