Pleasant, but Think twice if u have a tradeWritten by im1hapa on 04/27/12 07:31:15 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I purchased my Toyota last week from this dealership because they offered the lowest price around for the vehicle I wanted. My sales person Sarah was very nice & courteous, and very promp in returning my call with answers to my questions. I wish I could say the negotiation for my trade was so smooth and easy. My "handler," Matthew, who went back & forth between me & the 4 men behind the glass wall, was friendly. However, the multiple low-ball offers he presented to for my trade, in spite of my firm standing based on my edmunds.com research, left me with the feeling that his niceness was a way to placate me, and made me feel like his nice nature was fake. This made me less & less interested in dealing with him, and he seemed to not listen to me about the 'haggling' that I clearly stated I wanted to avoid. As a result of the back & forth, I feel like two hours of my time was wasted unnecessarily. Otherwise, I had an overall pleasant experience, and the final paperwork flowed quickly and effortlessly. Would I recommend them again? It depends on if the person who I was recommending to had a trade or not.