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Lexus of Sacramento Service Reviews

  • 2600 Fulton Ave
  • Sacramento, CA 95821 (map)
  • (916) 265-2980
  • Chat with Dealer
Service Rating:

30k Service and after back on the open road

Written by marcgon on 04/13/14 04:40:48 AM PDT
Recommend this dealer? Yes

I took my car into service and was greeted by Christina C. She was really nice and made me feel comfortable right at home. We walked into her office and she explained the different items recommended at my current mileage. We decided to mix Lexus recommended and her recommended services such as balance and rotate tires and some fluid flush. I had a 10% coupon that was expired, however she offered the savings anyway. Since the service took longer than normal I asked for a loaner car. My choice was a 2014 IS 250 and it was SO nice, I loved the way the car drive and all the features. My only complaint is the car was dirty inside it needed to be vacuumed and wiped down. Inside were food crumbs, sticky spots from a beverage, and finger prints. Fast forward hours later I received a courtesy call and update on my car. Before 5:30pm I returned my loaner, paid for my services and picked up my clean / washed car. Christina is a great advisor and alway has been helpful. When servicing your Lexus ask for her!


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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