Edit this listing

Roseville Toyota Scion Sales Reviews

  • 700 Automall Dr
  • Roseville, CA 95661 (map)
  • (888) 667-1932
  • Chat with Dealer
Sales Rating:

Do not recommend!

Written by mrsvargas1976 on 11/14/10 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

In 2004, I purchased a large vehicle from another dealer. In 2005 when I was divorced, I could no longer afford the payments on my own. So I had to have a voluntarily reposition. When I went to purchase a small, economy size vehicle, I told the the sales and financing department about my situation. However, I also told them that the repo was so current that it might not even be on my credit yet. 45-60 days later when I took the lemon car they sold me back to them, they offered to help me purchase another one. I signed the paper work and left with my new/used car. Two months later I was yet to receive a bill for my new car payment, but was getting calls in regards to missing payments for the other vehicle. When I called the dealership, two months later, to ask them why I have not received a new bill and why the bank on the other vehicle was calling in regards to payment. They said that when I purchased the first vehicle from them, my repo was not on my credit report yet and banks think I lied in order to get another vehicle. So they cannot find a bank to finance me and that I have to bring the car back and pick up the broken down one. So they sold me a lemon, allowed me to drive off the lot with another vehicle and keep it without being financed, they lied to the bank when I was honest with them, and then caused me to be two months behind on payments for the broken down car. Then (stupid me) referred my mom and she went there to purchase a truck. She needed a co-signer and they wanted me to. I was NOT comfortable doing so, but did it for my mom. Plus they told me that if she is on time with her payments for six months, that I can have my name removed from the account. So in six months I called them, they said they have nothing to do with that. So I called the bank, and they said the dealer lied to me.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

Post a Comment or Update This Review

You must be signed in to post a comment or update this review.

Sign In
Comments
Sort By:

Dear Mrs.Vargas1976, On Behalf of Roseville Toyota Scion we are terribly sorry for the experience that you had with us. Customer service is our number one priority and what you experienced was not a true representation of our dealership. I do hope that we can help you in the future. Please feel free to contact me. I would appreciate the opportunity to discuss this with you further. Thank you. John Roth Internet Director johnr@rosevilletoyota.com

  • By roseville700
  • on 12/06/2010
  • 03:39:46 AM PST
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411