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Roseville Toyota Scion Sales Reviews

  • 700 Automall Dr
  • Roseville, CA 95661 (map)
  • (888) 667-1932
  • Chat with Dealer
Sales Rating:

Roseville Toyota [non-permissible content removed]!!!!

Written by Anameka on 03/23/14 08:54:33 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

So we go there to purchase a Toyota Camry 2014 we had researched on and had the edmunds price on the car. While I am still on the phone in my car I get hounded by numerous different different sales reps who could not understand how I would like to finish a phone conversation to get out to consider the purchase. Not to deal with the pushy sales men, I requested to speak to the fleet manager to show my quote. After a 15 mt wait in a coffee area where I had to purchase my coffee, a person is brought to me being introduced as a manager. I confirmed if he was a fleet manager and he told me "yes". When i told him the price quote I had and the for the VIN number - he told me to wait again and goes off. After another 15 mt wait - I decide to leave. As I step into my car this "manager" comes running to me to inquire where I was going? I informed him I was going to go to another dealer to purchase a car as it did not appear to me that he was the fleet manager that I had request to meet. His response "you have to go through me to meet/deal with the fleet manager. You cannot talk to him directly. Reallllllly. I thanked him and went on my way.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Hi Anameka, First, I would like to personally apologize on behalf of the dealership for your recent experience. I'd like for you to contact me at your earliest convenience so that I can help you get the information that you need. I look forward to hearing from you soon. Best, Dan Wermuth Internet Sales Director danw@rosevilletoyota.com 916-774-4897

  • By dwermuth
  • on 03/28/2014
  • 11:22:42 AM PDT
  • (dealer response)
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