We purchased a vehicle from this facility a Saturday May 4th, the manager who helped us his name is Adam,the sales representative's name is Fadi. Fadi was very nice and helpful and Adam seemed willing to please. We went back and forth through the "normal" negotiation process and finally came to an agreement. We didn't get home until almost 10pm so it wasn't odd that I didn't notice the floor mats weren't in the car until the next day Sunday. I phoned Fadi our sales representative and he said he would check with his manager and get back to me. Never heard back the rest of Sunday or Monday, I phoned again on Tuesday and he said his manager Adam will be in at 2 and will call me then. It's now 6:30 and still no response, I take it upon myself to call yet again and directly ask for Adam, he get's on the phone and I explained the situation he puts me on hold to go and check if there were any floor mats left at detail as that was the last place my vehicle was before we took it home. He get's back on the phone and tells me there are no floor mats, you bought a used vehicle if it came in with mats we sell them if not your out of luck, I said what about the mats that were in the car he said he didn't believe there were mats in the car, my husband takes the phone and said "are you calling my wife and I liars"? Adam continues to tell my husband that we should just be happy with the deal considering they made no money off the sale of the vehicle anyways. He then proceeded to put us on hold and never came back on the phone. I phoned back and spoke with a different manager named Josh J. who was very nice and helpful and said no problem we will get you mats for your car. I went in and spoke to Josh today May 8th he ordered me new mats as they didn't have any at there facility. Josh went above and beyond for the customer, for that I will recommend Future Nissan however for Adam he is in the wrong line of buisness and I will Never recommend him in the future.
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