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BMW of Roseville Sales Reviews

  • 500 Automall Dr
  • Roseville, CA 95661 (map)
  • (530) 250-3556
  • Chat with Dealer
Sales Rating:

Worst experience ever! Very sleazy and dishonest sales people.

Written by studrew on 01/06/08 12:00:00 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

Went into Roseville BMW looking to purchase a Z4. After I found one I liked, the sales person passed me on to a 'closer'. This is something I did not expect from a BMW dealership as it is common tactic for used car lots. They then played a good cop / bad cop routine while making me wait ridiculous amounts of time between offers. This is another sleazy tactic I did not expect from a great car manufacture like BMW. Eventually my patience ran out and I made a final offer of $800 below their last offer. They then brought in the 'sales manager' who tried to bully me into accepting their original offer. I promptly left the dealership shocked and angry at the way I was treated. The very next day, I walked into Niello BMW in Sacramento and purchased a new Z4 in about 1.5 hours. Experience was like night and day. Easy to work with and very customer service oriented. They even offered to give me a free car wash anytime I was around the area. Since then, I have also purchased an X5 from Niello. My bad experience at Roseville BMW is not uncommon. I have heard other horror stories from both co-workers and family friends of the purchasing process there. Unless you plan on paying full sticker price, I would avoid Roseville BMW. Niello BMW will treat you much better...


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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