AutoNation Subaru Roseville Sales Reviews - 174442 Dealerships
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AutoNation Subaru Roseville Sales Reviews

  • 100 Automall Dr
  • Roseville, CA 95661 (map)
  • (530) 554-1422
  • Chat with Dealer
  • Awarded in 2015
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Sales Rating:

Leaves much to be desired. The cars are much improved, the service isn't

Written by zoshyii on 05/24/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I took the time to schedule to pick up my factory ordered Subaru. I arrived at the agreed upon time and had a hard time locating anyone on the sales floor, including my contact. I had to get someone in the service department to try and locate someone, anyone who could help me. I was told that all the sales associates were at their weekly meeting. This meeting took 30 minutes, while I and other prospective customers sat waiting. I can't attest to what the paperwork or finance process would have been because this was a company vehicle for which fleet pricing and fleet contracts were already in place. I just had to sign and drive. And literally that's what happened. They gave me the keys, threw me a manilla envelope with the manual in it and said "Here's your car. Have a nice day." The car was washed, but not fully prepped. One of the wheels still had plastic wrap on it, the gas tank was at 1/4, and there was no fluid in the windshield washer reservoir. I spent a few minutes getting used to what features were in the car, how to adjust the seats, etc. All things that the salesperson should be doing. I left the dealership and didn't even bother trying to get them to get a full tank of gas. I arrived home and realized that the standard equipment list included floor mats, and I had none in the car. I called the dealer the next day and the fleet manager told me to look in the trunk. I was pretty sure it wasnt there, so I told him I'd check and call back. The mats were not there. I called back a few minutes later and got another sales associate who again told me to look in the trunk and insisted they were there. I had to explain over and over to 2 or 3 different people that this was not the case. The manager finally agreed to give me a set if I scheduled and appointment to come in. I was out of town for a week, then tried scheduling an appointment where the manager would be in. I left 3 voicemails, 2 of which were with a live person. No answer. I finally decided to stop by the dealership and speak with someone in person. I managed to get a hold of another manager who told me that I had already picked up the floormats when my wife came in and got them. I don't have a wife. So needless to say, I spent another 5 minutes explaining what happened. Instead of going to the parts department to get/order a set. We went out on the lot and picked a set of floormats out from another Subaru. So I guess this cycle won't end until someone doesn't notice they're missing a set of floormats. I don't like fact that this dealer did not hold up their end of the bargain, from pre-purchase to post-purchase. They were not punctual, not genuinely interested in my problem, and weren't very motivated throughout the process. There aren't too many other Subaru dealers in this region, so we're stuck.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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