Leaves much to be desired. The cars are much improved, the service isn'tWritten by zoshyii on 05/24/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I took the time to schedule to pick up my factory ordered Subaru. I arrived at the agreed upon time and had a hard time locating anyone on the sales floor, including my contact. I had to get someone in the service department to try and locate someone, anyone who could help me. I was told that all the sales associates were at their weekly meeting. This meeting took 30 minutes, while I and other prospective customers sat waiting. I can't attest to what the paperwork or finance process would have been because this was a company vehicle for which fleet pricing and fleet contracts were already in place. I just had to sign and drive. And literally that's what happened. They gave me the keys, threw me a manilla envelope with the manual in it and said "Here's your car. Have a nice day." The car was washed, but not fully prepped. One of the wheels still had plastic wrap on it, the gas tank was at 1/4, and there was no fluid in the windshield washer reservoir. I spent a few minutes getting used to what features were in the car, how to adjust the seats, etc. All things that the salesperson should be doing. I left the dealership and didn't even bother trying to get them to get a full tank of gas. I arrived home and realized that the standard equipment list included floor mats, and I had none in the car. I called the dealer the next day and the fleet manager told me to look in the trunk. I was pretty sure it wasnt there, so I told him I'd check and call back. The mats were not there. I called back a few minutes later and got another sales associate who again told me to look in the trunk and insisted they were there. I had to explain over and over to 2 or 3 different people that this was not the case. The manager finally agreed to give me a set if I scheduled and appointment to come in. I was out of town for a week, then tried scheduling an appointment where the manager would be in. I left 3 voicemails, 2 of which were with a live person. No answer. I finally decided to stop by the dealership and speak with someone in person. I managed to get a hold of another manager who told me that I had already picked up the floormats when my wife came in and got them. I don't have a wife. So needless to say, I spent another 5 minutes explaining what happened. Instead of going to the parts department to get/order a set. We went out on the lot and picked a set of floormats out from another Subaru. So I guess this cycle won't end until someone doesn't notice they're missing a set of floormats. I don't like fact that this dealer did not hold up their end of the bargain, from pre-purchase to post-purchase. They were not punctual, not genuinely interested in my problem, and weren't very motivated throughout the process. There aren't too many other Subaru dealers in this region, so we're stuck.