Bait and SwitchWritten by swemtn on 01/05/13 09:39:26 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I made an appointment, had a really nice salesman, showed him the ad and said I was ready to buy. We test drove the car in the ad that I wanted and I loved it. When the salesman went to get the total price with tax, he came back and said the Sales Manager told him all the sale cars were gone and it would be quite a bit additional. I asked to see the Sales Manager and they brushed me off to a young salesman who obviously was faking it. I went to the cubicles in the back and asked for the REAL Sales Manager. I told him I was making a complaint to the San Mateo District Attorney for fraud - Bait and Switch. He told me that he changed his mind and would now sell the car at the sale price. I told him his dealership couldn't be trusted. I emailed the Regional Sales Manager and he made it right for me - and they will deal with this lousy Toyota 101. You can do MUCH better than go to this dealership!