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Towne Ford Sales Sales Reviews

  • 1601 El Camino Real
  • Redwood City, CA 94063 (map)
  • (650) 249-4554
  • Chat with Dealer
Sales Rating:

False internet pricing to get you in the door.

Written by sctaylor on 05/27/13 09:48:22 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there. Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake."


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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