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Towne Ford Sales Sales Reviews

  • 1601 El Camino Real
  • Redwood City, CA 94063 (map)
  • (650) 249-4554
  • Chat with Dealer
Sales Rating:

Worst Experience EVER

Written by errodrigues on 01/19/14 10:21:41 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

SF Bay Area buyers, if you are considering a Ford, make sure you DO NOT waste time going to Towne Ford at Redwood City, CA. We have decided to buy/lease an all-electric car and we also decided to go test drive the Focus Electric first. So I scheduled a test drive of the focus electric 3 days ahead through Ford's website. I got 2 confirmation calls from customer service and everything was fine and confirmed. I even had a confirmation number and everything. Despite all that preparation, to my surprise, nobody at the store had any idea that I had a test drive schedule! So that was just the bad 1st impression I had. Then, luckily, there was a focus electric available at the store that I could test drive. That part was OK. The employee that rode along with me and my wife was very nice and kind. But while we were test driving the car, I explicitly asked for an appraisal of my wife's car that we want to trade-in. The car was sitting there for more than 30 minutes while we were test driving and, again, to my surprise, my appraisal request was completely ignored and when I asked for the numbers on a 36 mo. lease of the car, considering the trade-in, then the 2nd salesman asked me "where was the car" when I had clearly asked for the appraisal before because my wife had an appointment and would need to leave and take the car. Even worse, when I explained that to the salesman, he actually got upset with me because the car wasn't there. From that moment on, things only went south. The 2nd salesman was the complete opposite of the 1st one. He was very rude, he did not take me to a place where I could sit down and wait and then possibly have a conversation about the car and the lease conditions. He was just running around, clearly giving me the impression that he did not care at all about my business. And that turned out to be absolutely true when he finally gave me the numbers without considering the trade-in, of course. Turns out the monthly payment for the 36mo. lease was more than $100 higher than the number I had already simulated on Ford Finance's website for the very same car, same trim, same msrp, even same color! And when I tried to explain and ask about why there was this insanely high difference, he simply dismissed me as if he had much better and more urgent stuff to attend to. Well, too bad. As people use to say, first impressions are very important. And the one I left with was the worst possible. Very unlikely that I'll do business at this store, much less recommend it to anybody. PS: today I began to understand why I can't find any Focus Electric on the streets but I see a Nissan Leaf at every corner...


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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