I just purchased a used Lexus from Putnam Lexus 2 weeks ago. Before I purchased the car I was helped by Sule the salesman , Eddie Nguyen the sales manager and Jon Li the Finance Director I was wowed by their wonderful customer service. I was so happy I signed all the papers and sales contract and thought everything was good to go. Then a week and a half later I get a rude and harrassing phone call from the used car sales manager Joe Vargas from Putnam Lexus saying that the bank will not finance me that I would have put over 2 thousand for down payment or else. He was so rude to me he has horrible customer service I couldn't believe the way he was speaking to me and he's a manager. This didn't make any sense to me when I first purchased the car they told me I was approved from the bank and I signed all those papers. I was so mad I was ready to give back the car after having such horrible customer service from Joe Vargas. Then my Fiance spoke to Jon Li the finance director and told him the horrible situation from Joe Vargas Jon Li said not to worry he'll make everything work out. Jon Li is such a nice person and has great customer service he worked out a great deal for us and lowered the price so we could get financed. Now that's great service right there. After this experience I would not recommend buying a car from Putnam Lexus. This was a horrible experience for me and I hope this doesn't happen to anyone else. Beware of Putnam Lexus !!!
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