This is my local Honda dealer, and my family has always had Hondas. Three years ago, when this was "Family Honda," I tried to buy a Fit there, and walked away because they weren't willing to match a price from Santa Ana Honda [now Freeway Honda, I believe]. It was disappointing, but we moved on. In January, I had just moved back and needed a car. I test drove a CR-V [what I thought I wanted] and a Fit [what I used to drive]. I liked both, but wasn't ready to buy. Robert, my sales person, was very helpful. he followed up for a few weeks, but stopped after I said I wasn't 100% sure when I would be buying a car, but that I'd be in touch when I was. A few months passed and I was sharing cars with my parents, and the time was coming when I really needed my own car again. In early April, I went in to test drive the Insight, since gas was over $4/gal. They didn't have any, and Robert wasn't there, but Dean said he'd let him know I was there. Robert followed up and said he'd call me when they had one in. He did, a little less than a week later, and I went in to drive the car. I really liked it, but wasn't purchasing that day, so I left. Robert followed up a few more times, and I went on to edmunds.com to get price quotes from nearby dealers and see what was the best price. I never got an email response from RSM Honda, Robert says it's because he was the internet sales person and he was out, but almost every other dealer sent me a "we will be sending you information!" email, which is both nice and annoying all at once. I called Robert a few days later, checking if they still had the Insight I wanted [with navigation], and what the price would be. I got confused with my numbers and thought their price was great compared with other quotes, but RSM's hadn't included tax and title. My mom and I went in on a Tuesday, ready to buy a car, but someone at the dealer [don't know who] wouldn't meet us half way on a quote that was more than $800 lower, so we walked away ready to go 50+ miles away to buy the car. Sounded like the same thing that had happened 3 years ago, which Robert assured me wouldn't happen. I thought "oh well" and was moving on to verify what dealers had the car in stock that had a lower quote. Due to the unfortunate circumstances in Japan right now, stock on Insights is really low, and they aren't anticipating getting more for a while. The next day, I got a call from Anthony, some kind of manager, just checking to see if I got all the information I needed the day before. I told him I had been ready to buy a car and had to walk away because for a recent college grad, $800+ is a LOT of money. He managed to get me a slightly better deal [not quite the "meet in the middle" that I had wanted, but pretty darn close], and my mom and I went in to buy the car that day. They made the process super fast, we got them all the info they needed [about 30 minutes], went out to eat [about an hour], came back to sign the papers, and I was driving away in the car that I wanted a little less than 45 minutes later. Pretty fast considering I was expecting to have to spend hours and hours at the dealership to get everything done. Unfortunately Robert wasn't there when I was buying the car, but Dean was very helpful, as was Anthony. As Anthony said on the phone the first time he called me, "it's easier to replace a car than it is to replace a customer," and I'm glad he thinks that way! The next day I realized I didn't get my due bill [the car's floor mats were missing, so the dealership had to order them], I called Anthony, went in, and got the due bill, no problem. Unfortunately, they're super back-ordered, so it might be a while before I get them, but I'm glad this was no hassle. I'm incredibly happy with my car and the sales team at RSM Honda! I'm glad I was finally able to buy a car locally!
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