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Rancho Santa Margarita Honda Sales Reviews

  • 29961 Santa Margarita Pkwy
  • Rancho Santa Margarita, CA 92688 (map)
  • (888) 474-6912
  • Chat with Dealer
Sales Rating:

Finally was able to buy here, and I'm glad!

Written by mandatom on 04/14/11 11:37:26 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This is my local Honda dealer, and my family has always had Hondas. Three years ago, when this was "Family Honda," I tried to buy a Fit there, and walked away because they weren't willing to match a price from Santa Ana Honda [now Freeway Honda, I believe]. It was disappointing, but we moved on. In January, I had just moved back and needed a car. I test drove a CR-V [what I thought I wanted] and a Fit [what I used to drive]. I liked both, but wasn't ready to buy. Robert, my sales person, was very helpful. he followed up for a few weeks, but stopped after I said I wasn't 100% sure when I would be buying a car, but that I'd be in touch when I was. A few months passed and I was sharing cars with my parents, and the time was coming when I really needed my own car again. In early April, I went in to test drive the Insight, since gas was over $4/gal. They didn't have any, and Robert wasn't there, but Dean said he'd let him know I was there. Robert followed up and said he'd call me when they had one in. He did, a little less than a week later, and I went in to drive the car. I really liked it, but wasn't purchasing that day, so I left. Robert followed up a few more times, and I went on to edmunds.com to get price quotes from nearby dealers and see what was the best price. I never got an email response from RSM Honda, Robert says it's because he was the internet sales person and he was out, but almost every other dealer sent me a "we will be sending you information!" email, which is both nice and annoying all at once. I called Robert a few days later, checking if they still had the Insight I wanted [with navigation], and what the price would be. I got confused with my numbers and thought their price was great compared with other quotes, but RSM's hadn't included tax and title. My mom and I went in on a Tuesday, ready to buy a car, but someone at the dealer [don't know who] wouldn't meet us half way on a quote that was more than $800 lower, so we walked away ready to go 50+ miles away to buy the car. Sounded like the same thing that had happened 3 years ago, which Robert assured me wouldn't happen. I thought "oh well" and was moving on to verify what dealers had the car in stock that had a lower quote. Due to the unfortunate circumstances in Japan right now, stock on Insights is really low, and they aren't anticipating getting more for a while. The next day, I got a call from Anthony, some kind of manager, just checking to see if I got all the information I needed the day before. I told him I had been ready to buy a car and had to walk away because for a recent college grad, $800+ is a LOT of money. He managed to get me a slightly better deal [not quite the "meet in the middle" that I had wanted, but pretty darn close], and my mom and I went in to buy the car that day. They made the process super fast, we got them all the info they needed [about 30 minutes], went out to eat [about an hour], came back to sign the papers, and I was driving away in the car that I wanted a little less than 45 minutes later. Pretty fast considering I was expecting to have to spend hours and hours at the dealership to get everything done. Unfortunately Robert wasn't there when I was buying the car, but Dean was very helpful, as was Anthony. As Anthony said on the phone the first time he called me, "it's easier to replace a car than it is to replace a customer," and I'm glad he thinks that way! The next day I realized I didn't get my due bill [the car's floor mats were missing, so the dealership had to order them], I called Anthony, went in, and got the due bill, no problem. Unfortunately, they're super back-ordered, so it might be a while before I get them, but I'm glad this was no hassle. I'm incredibly happy with my car and the sales team at RSM Honda! I'm glad I was finally able to buy a car locally!


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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