I bought my Honda Fit from this dealership, and also bought LoJack. I took my car in to have the LoJack installed; I figured my experience with this dealership couldn't get any worse (you can read my dealership review). I was wrong. I dropped my car off for its at 8 am appointment, and got a call about 2:20 pm saying that they had made a mistake and would not be able to install LoJack on my car today after all. Mike (the service man whom I had been dealing with) said he would call me back in 30-40 minutes to tell me when I could reschedule. I never got a call back. I ended up calling him at 3:50 and leaving him a message. He still didn't call me back. I ended up calling the front desk and finding out that nothing had been done with my car, and to come down and pick it up. I went to pick up my car, and Mike wouldn't even help me; somebody else had to come and assist me. They still have not called me back to make an appointment. Once LoJack is installed, I am never going back to this dealership again.
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