Honest service people!Written by suspendmix on 01/29/09 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? Yes
Brought my new MDX in for accessory installation and they then informed me a few hours later that the technician had slipped and managed to scratch the roof of my car. Rather than hide the fact or try to buff it out, the service associate and manager told me what happened, what they intended to do to make it right and when asked about compensation for diminished value, he said absolutely no problem. They then took it to a body shop to have it fixed and offerred me the 1st 4 schedule maintenances for free, when I got it back, I could not tell that there was any damage. The service manager then informed me that the work shouldn't be noticable intially but if there was a problem of fading or discoloration that it may show up in 4 or 5 years. He then said there was a lifetime warranty on it and to bring it back if it ever did discolor. They wrote all of this down on the receipt as well. No one obviously wants thier brand new car scratched but I have nothing but positives about how it was handled, its hard to find honest people nowadays but I think I may have with this dealership!